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Legal & policies
Everything we publish about how we operate, in one place. These are the actual terms we work to, not decoration — if something here does not match what happens at the counter, tell us, because one of the two is wrong.
Who we are, what we do, where our branches are and how we keep money straight.
Read → Contact usPhone, WhatsApp, email and in person — plus how to make a complaint and how fast we answer.
Read → Privacy PolicyWhat personal data we collect, why, who else sees it and how long we keep it.
Read → Data ProtectionYour rights under the Data Protection Act, 2019, and how to use them.
Read → Terms & ConditionsThe agreement between you and us when you transact, shop or use this site.
Read → Refunds & CancellationWhen you get your money back, when you cannot, and how long it takes.
Read → Cookie PolicyWhat this website stores on your device. It is a short list.
Read → POS User AgreementFor businesses and staff using the Wanjibots POS and management system.
Read → Subscription TermsMonthly software subscriptions: billing, uptime, support and your data.
Read → Acceptable Use PolicyWhat our services and software may not be used for, and what happens if they are.
Read →The short version
If you read nothing else:
- We are an agent, not a bank. Your mobile money wallet and your bank account belong to the provider, not to us.
- We will never ask for your PIN, password or one-time code. Anyone who does is not us.
- Check the amount and the destination before you leave the counter. Money sent to a number you gave us correctly cannot be recalled.
- Ask for a receipt every time. If you need a tax invoice, say so and give us your KRA PIN.
- Nothing in our records is ever deleted. Mistakes are voided with a written reason and a second person's approval, and both entries stay visible.
- We do not sell your personal data. Not to anyone, not ever.
- If something goes wrong, tell us. Most things are fixed the same day at the branch.
Which document applies to me?
| You are… | Read |
|---|---|
| A customer at the counter | Terms, Privacy, Refunds |
| Buying from the online shop | Terms, Refunds, Cookies |
| A tenant or a landlord | Terms, Privacy, Refunds (deposits) |
| A business using our POS system | POS Agreement, Subscription Terms, Acceptable Use |
| A member of staff | POS Agreement, Acceptable Use, Data Protection |
| A job applicant | Privacy, Data Protection |
| A supplier or business client | Terms, Privacy |
Regulators and where to go over our heads
You are entitled to take a matter past us. We will not hold it against you.
- Office of the Data Protection Commissioner (ODPC) — anything about your personal data.
- Competition Authority of Kenya — consumer protection matters.
- Your bank, or Airtel / Safaricom — transactions on their systems, which they can trace from their side.
- Communications Authority of Kenya — SIM registration and telecommunications matters.
- Kenya Revenue Authority — tax invoicing and eTIMS.
This document is published by Wanjibots Limited, a company registered in Kenya. If anything here is unclear, ask us before you rely on it — we would rather explain it than have you guess.
Version of 21 September 2026. We will post a notice on this page when it changes materially, and the date above will change.